Local Guides World
Jane
1 reviews on 1 places
I don't want to do a disservice to the good staff here and I want to stress there are some fantastic people at this surgery.
However unfortunately I can't not mention the poor service I've received from one of the receptionists.
Any time I've attended in person I've been told to remove my mask, saying they couldn't understand what I was saying and that I don't need to bother with masks anymore, in a medical setting? Patients could have been really affected by or be high risk or not want to risk compromising their health with covid and to receive this kind of response to me simply wearing a mask as I walk into the reception area is really not okay, especially in a medical setting.
Often this same receptionist confuses the questions asked and then eventually ends up rude if asked too many times. This response can be very distressing for the person trying to receive help.
I'm saddened by the lack of precautions taken to keep the practice safe from a sars virus. It makes a lot of us not feel safe attending.
I want to stress though that there are some fantastic doctors and receptionists here and understand that people are working under impossible pressure in the current climate. But after enough repeat bad experiences with a few members, and not feeling safe to attend an in person appointment I feel I have to raise it.
However unfortunately I can't not mention the poor service I've received from one of the receptionists.
Any time I've attended in person I've been told to remove my mask, saying they couldn't understand what I was saying and that I don't need to bother with masks anymore, in a medical setting? Patients could have been really affected by or be high risk or not want to risk compromising their health with covid and to receive this kind of response to me simply wearing a mask as I walk into the reception area is really not okay, especially in a medical setting.
Often this same receptionist confuses the questions asked and then eventually ends up rude if asked too many times. This response can be very distressing for the person trying to receive help.
I'm saddened by the lack of precautions taken to keep the practice safe from a sars virus. It makes a lot of us not feel safe attending.
I want to stress though that there are some fantastic doctors and receptionists here and understand that people are working under impossible pressure in the current climate. But after enough repeat bad experiences with a few members, and not feeling safe to attend an in person appointment I feel I have to raise it.