Local Guides World
Joel Williams
1 reviews on 1 places
I came into the shop around a week ago now, with the issue being that a previous repair from another shop had not sealed up the phone properly, allowing dust to gather inside and blur the front facing camera, along with the ultrawide on the back (Samsung Galaxy S21), which I was charged £40 for.
After good service, only taking around 3 hours before recieving the phone back, I found that there was still a noticeable amount of dust underneath the front facing camera [see image 1]. I asked about this, and was told that "You only asked me to clean the lens of the phone, not the camera" (whatever that means), but I accepted it because I was just glad to have use of the camera at all.
He also told me that he had replace the "lens of the ultrawide camera" (by this he meant the glass cover, not the camera lens) and I didn't question it, despite the fact that this replacement was completely uncessesary and there is a simple way to remove the cover and clean the lens of the camera.
Additionally, I had asked them to ensure that the phone was properly sealed after putting it back together so that no more dust would gather inside. However, after looking more closely at the phone after the repair had taken place, I saw that there are significant gaps between the back panel and the frame of the phone where it is clearly not sealed, so I'm currently waiting until those gaps inevitably let dust in and mess up the camera, so I can claim the warranty they provide for the repair. [see image 2 & 3] The glue holding the new glass cover on the camera was also very messily applied and not cleaned up properly, leaving traces on the back of the phone [see image 4], and a small but deep scratch on the back [see image 3] which was not there previously.
Overall, I would certainly not recommend this shop for those looking for anything more than a very simple repair or part replacement (if that), as it seems they rush their job and do not seem to be experts in their fields, considering that I, a tech hobbyist, would be more able to complete the repair I asked for.
After good service, only taking around 3 hours before recieving the phone back, I found that there was still a noticeable amount of dust underneath the front facing camera [see image 1]. I asked about this, and was told that "You only asked me to clean the lens of the phone, not the camera" (whatever that means), but I accepted it because I was just glad to have use of the camera at all.
He also told me that he had replace the "lens of the ultrawide camera" (by this he meant the glass cover, not the camera lens) and I didn't question it, despite the fact that this replacement was completely uncessesary and there is a simple way to remove the cover and clean the lens of the camera.
Additionally, I had asked them to ensure that the phone was properly sealed after putting it back together so that no more dust would gather inside. However, after looking more closely at the phone after the repair had taken place, I saw that there are significant gaps between the back panel and the frame of the phone where it is clearly not sealed, so I'm currently waiting until those gaps inevitably let dust in and mess up the camera, so I can claim the warranty they provide for the repair. [see image 2 & 3] The glue holding the new glass cover on the camera was also very messily applied and not cleaned up properly, leaving traces on the back of the phone [see image 4], and a small but deep scratch on the back [see image 3] which was not there previously.
Overall, I would certainly not recommend this shop for those looking for anything more than a very simple repair or part replacement (if that), as it seems they rush their job and do not seem to be experts in their fields, considering that I, a tech hobbyist, would be more able to complete the repair I asked for.