Anon

I was with a pharmacy before I joined Leylands called Taits pharmacy and I have to say the manager who owned this was called Nazia and she was sooo rude and would tell my sister wat sort of medicine I got from my gp basically I would have opioids delivered but I’m a I’ll person with epilepsy,severe endometriosis,arthritis,sciatica,and ibs, I be in a lot of pain most the time but I don’t take opioids anymore as they are very addictive I will only ask for them when I’m in severe pain and can’t get out of bed but when I joined Leylands pharmacy the owners have been amazing my only problem is they take soo long to pik the phone up and once I got my meds delivered but I wasn’t home and they gave them to my uncle or father as they well know when I’m not home to post them and to only give medication to me but the good thing is if I loose my medication they will give me the medication of my doset boxes the day before as they know my conditions and they are soo lovely and caring not rude at all they just shouldn’t keep someone waiting for half an hour to an hour on the phone before picking the bloody phone up seriously guys pick up ur phone straight away not only for me for every other customer that is with u guys thank u very much x

I visited this pharmacy due to an error on my surgery part for changing my pharmacy nomination which I was unaware of. I had ran out of my medication and although it had been requested my medication had not been issued by my surgery, I then had to pay for this medicine as due to bank holiday it would mean that I would be without it for five days.

Its not about the payment or refund as this has now been dealt with my own surgery but Long story short I was dealt with In a rude and derogatory manner where a remark was made to assume my ethnicity and background and to assume I don’t have a valid exemption and to assume I am a free loader.

I was so shocked at the pharmacist knowing that there are people of colour working there and to know she was training new workers at this pharmacy which she mentioned she is training them, that she had made a remark in a very loud voice and disrespectful way like I didn’t understand or lacked capacity to understand her. The moment she spoke to me her behaviour stayed that way she kept staring at me in an intimidating way.

I was astonished at her comment that she is training members of staff and whilst under her training alongside a colleague who stood there and who works there this was said and heard.

She spoke to me raising her voice, kept cutting me off and disregarding me, her demeanour was very curt, she had not even asked me the reason why I was there or how she could help but came straight up to me at the counter to voice her opinion. I Was not given a chance to explain. In the end of it I was so appalled and disgusted that such unprofessional conduct had took place.

I cannot imagine how this person may have spoken to others or her staff before me or after me in that manner. She seemed very unhappy to serve me as her mannerisms showed she was properly annoyed with me. I have a medical expedition and thus do not pay for my medication and it is not by choice that I have this illness, I also work which has no bearing for her to just assume that I’m sat claiming free prescriptions. The disgusting remark made to me by this person who did not acknowledge with in the way she spoke to me nor felt she had said anything wrong. Absolutely disgusting and racist member of staff employed here.

Pharmacists and pharmacies owe a duty of care to their customers to prevent harm just as a doctor owes a duty of care to patients and what is concerning is that if this rude member of staff has spoken to me they may do so to others in this manner as well.

I would give it a zero star if I could!!!! Very upsetting.