Wenda StLouis

Salus Care has the worst communication system ever. I’ve been prescribed diff meds for a week now, mind u I’m not even on them because I can’t get a hold of them. Recently seen that I was left a voice message stating that their system was down and if I would like I can go in and pick up to give to my prescriber. Mind you I live in Immokalee which is a drive and I work so that wouldn’t work. But being that it’s been days and they’ve seen I haven’t gone there to pick it up it would only make sense to get back in contact with me regarding why I didn’t pick it up and if they can send it to the pharmacy closest to me right? Well that’s not exactly how that went, I was in the phone with a lady “Mary” and she transferred me to the nurse, which resulted in me having to leave a voicemail, when it’s time to leave one low and behold I’m unable to because her mailbox is full when I call back I get Mary again and she sounds very uninterested and tried rushing me off to leave another voice message not listening to anything I stated. For employees to work with mental health patients , it seems like they may need to look for another career, they sound like they have no empathy at all just there for the money, meanwhile all I’m doing is trying to cope with my anxiety and depression while also WITHDRAWING! Thankfully I just got a call back from Sue who is working on this promptly. Salus Care needs to have a good intervention with their employees. Disappointed.