Local Guides World
Ally Ally
1 reviews on 1 places
This surgery is being ran into the ground by the new receptionist turned practice manager Tracy Blackmore, since she has taken over in 2020 you cannot get through on the phones for hours, she has trained the receptionist staff to shout and be rude to the patient especially Kate and if you put a complaint in she would use reverse pathology to blame the patient and more and more patients are being threatened on a daily basis by the manager with her response to any complaints raised against the staff or surgery. This never happened under the previous practice manager who would take complaints seriously and address and improve the situation instantly.
The old staff that knew what they were doing have left as they cannot work under unprofessionalism of the practice manager. They never shouted at patients or screamed down the phone or terminate a call.
Complaints are coming out of her ear and it is easier for her blame the patient than improve the system, it’s her staff that are being abusive. She has developed a website where it states it makes things easier however you can request a call back for repeat prescription or even request other things that they say they do but instead of anyone calling you back you receive a text message to call the surgery! once you manage to get through on the phone after hours of waiting, the person usually is rude and incompetent to help you and will tell to call the following day for any appointment, what is the point of such requests, the service is appalling and set to get worse.
The practice manager alone with her incompetent staff will be running this good surgery into ruins. Which practice manager doesn’t look at complaints impartially and takes the side of her staff. If I could give no stars I would.
The care navigator/ receptionist staff can’t do the simplest of task, they are rude and have no customer service skills! If you ask for a repeat they will ask you to go online but I’m in my 60 and not set to request it, and they will huff and puff before they do it!
The old staff that knew what they were doing have left as they cannot work under unprofessionalism of the practice manager. They never shouted at patients or screamed down the phone or terminate a call.
Complaints are coming out of her ear and it is easier for her blame the patient than improve the system, it’s her staff that are being abusive. She has developed a website where it states it makes things easier however you can request a call back for repeat prescription or even request other things that they say they do but instead of anyone calling you back you receive a text message to call the surgery! once you manage to get through on the phone after hours of waiting, the person usually is rude and incompetent to help you and will tell to call the following day for any appointment, what is the point of such requests, the service is appalling and set to get worse.
The practice manager alone with her incompetent staff will be running this good surgery into ruins. Which practice manager doesn’t look at complaints impartially and takes the side of her staff. If I could give no stars I would.
The care navigator/ receptionist staff can’t do the simplest of task, they are rude and have no customer service skills! If you ask for a repeat they will ask you to go online but I’m in my 60 and not set to request it, and they will huff and puff before they do it!