E S

Nothing against the doctors at this clinic. However, this complaint is about the receptionist. My girlfriend called around 2pm to ask if the doctor was still accepting walk-in- patients for the day, because all she needed was a prescription. She was told to come for 3:30. We arrived at 3:34 and was told “yeah… it’s 3:34”, we were only 4 minutes late due to traffic and she had to take time off of work to come. The reception then goes on about “yeah he just saw the last patient for the day”. I don’t understand why telling my girlfriend to come for 3:30 then if the doctor won’t even see her. The reception then proceeds to “message” the doctor to see if he would take my girlfriend in and was denied. The reception couldn’t even call to let us know before hand that he wasn’t taking anyone anymore or shouldn’t have told her to come in the first place for 3:30. Wasted our time and didn’t have the decency to notify us.