Razi Musayev

During my visit to Vapiano in Westfield Mokotow today, I ordered a pizza, a cola, and a lemonade. Despite the initial acceptance of my order, the experience took a disappointing turn when, after waiting for more than 40 minutes with my small child, I approached the staff to inquire about the status of my order. Shockingly, I was informed that there had been a mistake, and my pizza had not been prepared. Although they suggested an additional 10-minute wait for preparation, I decided not to stay, feeling undervalued as a customer. Additionally, upon settling the bill for my drinks, I observed in the system that the pizza had been added to the order, reinforcing the realization that it had been overlooked and not prepared. This further underscores the lapse in attention to detail during my dining experience. Such lapses in service are unacceptable and significantly impact the restaurant's reputation. Regrettably, this experience has led me to decide against future visits to Vapiano.