Daniel Ikin

There is a new A&E department which we have unfortunately had to visit twice this past week with our 14 month old with RSV. Very modern, seen by triage fast and the nurses we met on the second time were amazing. A&E was rather crowded both times but given the time of year it can’t be helped. The reason I haven’t given 5 stars is due to an incident that happened in the main car park on our second trip. We were stuck in there for half an hour, it was grid locked. I got out my car to the only exit barrier to find a very unprofessional security guard arguing with a doctor about paying for parking. He was being extremely rude and condescending to the doctor and even swore at her. A group of people had gathered out of our cars and were trying to reason with the security guard. I asked politely for him to allow her through the barriers and park up outside because of the grid lock in the car park, so the 60-70 plus cars waiting could get out, this was ignored and they continued to argue. Me and my partner were ill and our 14 month old was in the car with RSV all waiting and we needed to go and get medication for her and I needed to get back to work. People weren’t able to park to get to their appointments, woman who had just given birth were having to struggle through the car park to get to their cars. It was ridiculous! After a lot of shouting from the crowd that gathered the doctor inched over so that the car park could empty. Eventually the security guards let the doctor out and the car park cleared but not before having one last shouting match with the doctor before she exited the car park. I have never seen anything like it and hopefully that security guard has been fired.