Local Guides World
Daniel Tan
1 reviews on 1 places
TL;DR: 1 star for cleaning service, 5 stars for polishing/grinding service.
11/01/2020 UPDATE: I also got them to do a pre-tenancy cleaning of my apartment after the polishing/grinding of the marble floor (review of that service is below - that was good).
I was out of the country when the cleaning happened, and the handover of tenancy was immediately after I returned so I didn't have time to do a check. I assumed all would be ok.
On the handover day, when my new tenant took over, she immediately complained about the condition of the apartment to the agent - the apartment wasn't cleaned thoroughly and the fridge did not appear to have been touched at all - see the attached pictures which my tenant sent me. I called up the company and they said would send someone down to rectify. They said that the cleaning team would arrive by 1.30pm that same day. My tenant had made earlier plans but came back specially by 1.15pm to open the door for the cleaners.
By 2.45pm, my tenant contacted me to say that the cleaners still hadn't arrived. I called up again and the boss said there was a mix up with the cleaning team and that they "confirm will reach within 15 mins" - that was 2.52pm. They only arrived 30 minutes later.
That would be fine if they did a good job on the re-clean. The cleaning team told my tenant that cleaning of the fridge was NOT INCLUDED in the package. This was the first time that I, or my agent, have heard this for a pre-tenancy cleaning service.
Anyway, called the boss again, and he said that he would sort it out and he would get them to clean the fridge. So they apparently "cleaned" the fridge, but the feedback from my tenant (who was witnessing the cleaning of the fridge) was "The agency that came just used water in front of me, no cleaning products. They just wiped, not cleaned." - see the photos for what the fridge looked like AFTER they "cleaned".
So I WOULD NOT recommend this company for their cleaning services, although the floor polishing and grinding were ok.
10/12/2019: Engaged them to grind and polish the marble flooring in my apartment. Yusof and team did a great job, very polite and efficient. Gave me tips on how to maintain the flooring so that it is kept in good condition. Price was reasonable and I'll look to use them in the future. 5 stars for the floor polishing and grinding.
11/01/2020 UPDATE: I also got them to do a pre-tenancy cleaning of my apartment after the polishing/grinding of the marble floor (review of that service is below - that was good).
I was out of the country when the cleaning happened, and the handover of tenancy was immediately after I returned so I didn't have time to do a check. I assumed all would be ok.
On the handover day, when my new tenant took over, she immediately complained about the condition of the apartment to the agent - the apartment wasn't cleaned thoroughly and the fridge did not appear to have been touched at all - see the attached pictures which my tenant sent me. I called up the company and they said would send someone down to rectify. They said that the cleaning team would arrive by 1.30pm that same day. My tenant had made earlier plans but came back specially by 1.15pm to open the door for the cleaners.
By 2.45pm, my tenant contacted me to say that the cleaners still hadn't arrived. I called up again and the boss said there was a mix up with the cleaning team and that they "confirm will reach within 15 mins" - that was 2.52pm. They only arrived 30 minutes later.
That would be fine if they did a good job on the re-clean. The cleaning team told my tenant that cleaning of the fridge was NOT INCLUDED in the package. This was the first time that I, or my agent, have heard this for a pre-tenancy cleaning service.
Anyway, called the boss again, and he said that he would sort it out and he would get them to clean the fridge. So they apparently "cleaned" the fridge, but the feedback from my tenant (who was witnessing the cleaning of the fridge) was "The agency that came just used water in front of me, no cleaning products. They just wiped, not cleaned." - see the photos for what the fridge looked like AFTER they "cleaned".
So I WOULD NOT recommend this company for their cleaning services, although the floor polishing and grinding were ok.
10/12/2019: Engaged them to grind and polish the marble flooring in my apartment. Yusof and team did a great job, very polite and efficient. Gave me tips on how to maintain the flooring so that it is kept in good condition. Price was reasonable and I'll look to use them in the future. 5 stars for the floor polishing and grinding.