Jerrie Tan

I bought a bunch of lighting for my newly renovated house, one of which was supplied wrongly by the shop. When I informed Julian, he said that he does not know if it is the fault of the shop or my fault that the light I received was not X but Y. This was after Julian and his sales staff accepted that based on the tax invoice, I had purchased X and not Y. Julian's response was ridiculous, when it can only be the fault of the shop that the wrong light was provided to the customer. To even make such a comment is telling as to Julian's attitude when it comes to after sales service. Thereafter, I had to bring the wrong light back to the shop at my own cost for exchange, and engage another electrician at my own cost to fix up the correct light. The whole experience was disappointing, especially since I had spent more than $580 at this shop.

In any event, I recommend that if anyone still wishes to purchase from this store, to check all appliances before you make payment and leave the venue. The service after you have made payment is regrettably atrocious.