Alex R

Beware this store practices racial profiling! After being a member for years, I’ve always enjoyed the excellent customer service that REI provided in the past. However, I’ve had the most awful and embarrassing experience imaginable. I picked out some clothes to try on, but decided to put it aside to use the restroom. At which point, and associate ran to me and asked if he can help in sarcastic and rude manner. I explained my reason, and asked to leave the clothes aside so I wouldn’t have to research for the items. He took my items and said they must be placed with the cashier and I can collect when I’m ready for the fitting room. There were no other customers harassed and asked to do the same. Thereafter, I approached the cashier and somehow knew I was the only customer with clothes in the back since no one asked my name or what items I had. She rudely told me that their “policy” is that i can only take 5 items to the dressing room, and she would hold all the items until I’m ready to exchange them. I felt embarrassed and ashamed at manner in which I was treated. This has never occurred to me before and I have never heard of such a policy. I will never visit this store again and ensure to warn others the same.