Knelita Ceroseven

Terrible service. I had acute pain, Requested appoitment at 2.00 pm got a call the following day at 11.00 am. During consultation found out that referrals had not been sent by another GP. This lost me a month.whilst having acute issues. GP agreed to send prescription to the pharmacy on site. I went to pick up prescription. As I was walking away decided to check my prescription. I was not given the medication for acute pain. Which I made clear was what I went to collect. I was told to speak to reception. I explained to receptionist and asked her to sent the GP a message for a new prescription to be sent to the right pharmacy as agreed. Not the firts time this happens. Receptionist then argued that I needed to call my pharmacy etc, I explained for the third time that as this had happened before I knew the process eventually she did. I was in a lot of pain as had been on my feet for 45 mins. I when to sit down. She was about to help someone else and informed me that the surgery was closed. I examined I needed to sit down for 5 mins and then I will go. She continued to say the same thing.i had to assert my self and got up when I was ready to walk. At which point she was still serving another patient.
Why when errors occur they are not rectified smoothly?
Why the pharmacist did not listen n and issue the wrong prescription I could have end up going home with the wrong medication.
My husband had to pick up the medication. And despite having a reply from theGP and the receptionist being aware what he was waiting for hewas made to wait 1hr. Vindictiveness beyond words. My goodness me I remember the days people in that place care and getting this sorted will take 6hrs, not 18hrs!