Local Guides World
Marijke Van Craen
1 reviews on 1 places
My family stayed for 2 nights at the Camp Side, more precisely in a log cabin for 6.
Here's what great about it: the facilities are clean and very well maintained. The whole property is really nice, including the playground and the option for bullriding. There are 2 restaurants; we had dinner at the Silver Lake Saloon one night. Food quality (mainly meat & fries) was okish, not really great but not poor neither. Breakfast at the Cantina Amigo was really good considering the price. The camp resort is very close to Europapark (and the park itself is absolutely amazing!).
Now here comes the downside: the walls of the log cabins are not isolated (like at all!). Thin as paper! The cabins are grouped by minimum 4 units. If your neighbor is talking, you can hear every single word he says. We had 2 cabins right aside us with groups of 6 young guys in each cabin. This resulted in 12 wild screaming kids. We couldn't sleep until 1am, even if we asked them and their supervisors who stayed elsewhere to try to keep it quiet. And at 6am, the first doors started slamming. To be honest, after driving for more than 500 kms at the day of arrival, and hoping to find rest prior to enjoying an intense day at the park, we were completely destroyed... So if you are looking for a place to have a good night sleep prior to heading to the park, I wouldn't recommend the Camp Resort. But perhaps we weren't lucky... Also, consider that "Nachtruhe" is only as of midnight. Night two was "normal" as the boys moved out.
Now here's to the reception and how they dealt with it: I wrote an email at 00:30 to say I was very dissatisfied (not finding sleep!!) and we needed a solution for night two. A reply, with an invitation to talk about it, would have been nice. So without hearing back, I went to the reception on day 2, after we visited the park. I encountered quite a cold and distant receptionist. Professional yes, but empathy towards your customer would have been more appropriate. An "I understand and I am sorry to hear this" would have been nice. She was open to help though. So she did share that the new neighbors were families, and offered the option to move to an alternative (likely more quiet) cabin away from the tipis. We discussed this and decided we were too tired to move, and hoped that with neighboring families, we'd be able to catch up on some sleep. When I went back to inform her, she was definitely warmer and more empathetic. And she did a nice gesture towards the kids; that's very appreciated. So thank you for shifting your mindset here.
Here's to Europapark Hotels: group families together instead of grouping families with unaccompanied groups of youngsters who are not interested in sleeping before midnight. Actually, I'd recommend not to allow kids aged -16 yrs old to sleep alone in the cabins without supervision (e.g. 1 adult + 5 kids). All is all, this experience spoiled our short holiday and it shouldn't have happened in the first place.
Here's what great about it: the facilities are clean and very well maintained. The whole property is really nice, including the playground and the option for bullriding. There are 2 restaurants; we had dinner at the Silver Lake Saloon one night. Food quality (mainly meat & fries) was okish, not really great but not poor neither. Breakfast at the Cantina Amigo was really good considering the price. The camp resort is very close to Europapark (and the park itself is absolutely amazing!).
Now here comes the downside: the walls of the log cabins are not isolated (like at all!). Thin as paper! The cabins are grouped by minimum 4 units. If your neighbor is talking, you can hear every single word he says. We had 2 cabins right aside us with groups of 6 young guys in each cabin. This resulted in 12 wild screaming kids. We couldn't sleep until 1am, even if we asked them and their supervisors who stayed elsewhere to try to keep it quiet. And at 6am, the first doors started slamming. To be honest, after driving for more than 500 kms at the day of arrival, and hoping to find rest prior to enjoying an intense day at the park, we were completely destroyed... So if you are looking for a place to have a good night sleep prior to heading to the park, I wouldn't recommend the Camp Resort. But perhaps we weren't lucky... Also, consider that "Nachtruhe" is only as of midnight. Night two was "normal" as the boys moved out.
Now here's to the reception and how they dealt with it: I wrote an email at 00:30 to say I was very dissatisfied (not finding sleep!!) and we needed a solution for night two. A reply, with an invitation to talk about it, would have been nice. So without hearing back, I went to the reception on day 2, after we visited the park. I encountered quite a cold and distant receptionist. Professional yes, but empathy towards your customer would have been more appropriate. An "I understand and I am sorry to hear this" would have been nice. She was open to help though. So she did share that the new neighbors were families, and offered the option to move to an alternative (likely more quiet) cabin away from the tipis. We discussed this and decided we were too tired to move, and hoped that with neighboring families, we'd be able to catch up on some sleep. When I went back to inform her, she was definitely warmer and more empathetic. And she did a nice gesture towards the kids; that's very appreciated. So thank you for shifting your mindset here.
Here's to Europapark Hotels: group families together instead of grouping families with unaccompanied groups of youngsters who are not interested in sleeping before midnight. Actually, I'd recommend not to allow kids aged -16 yrs old to sleep alone in the cabins without supervision (e.g. 1 adult + 5 kids). All is all, this experience spoiled our short holiday and it shouldn't have happened in the first place.