Luna Wu

I live in apt 5C of their 21 West Building. Since they changed the leasing office staff, our requests have never been attended to. First of all, they raised our rent by over 40% and we tried to negotiate it by switching to another unit. Zero response from management. Second, I got 400 electricity charges (heating broke in the coldest days of the month) and 400 concession charges (what’s that?). I raised the issue with Matt and Renore. No response was given. My next step is 311 and potentially court to this kind of unethical business.