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1 reviews on 1 places
I was shocked by the rudeness from the older lady who does the booking for Dr. Tiffany Chan. She was extremely unprofessional and should really choose a different profession or learn how to talk to people properly.
I had an appointment booked for Tuesday June12th. My daughter had a close contact with classmate on Friday who tested positive for COVID-19 and started feeling sick over the weekend. I called and left a message on Saturday stating I needed to reschedule and for someone to call me back Monday morning. I didn’t hear from anyone. I called multiple times on Monday and left two messages but still never got a call back. She finally returned my call this morning and I was absolutely blown away with how she spoke to me. She argued that I didn’t call on Saturday or leave a message. Which I definitely did. She said she had no records of that and she only got one other message from someone else. Even after I said three times that I called and left a message that day and again I left two more messages yesterday. I then explained my situation about having to quarantine and not being able to go for the required blood work or make it to my appointment. She then told me I couldn’t reschedule because she would have to speak to the doctor and it would be considered a no show? How is that a no show when I’ve tried calling and left multiple messages. She then said again so you’re not coming today? I’m sorry but am I suppose to come while I’m being told to quarantine and potentially bring covid to your office. She still said it is a no show policy and wouldn’t let me reschedule. I eventually just said don’t worry about it and I will go somewhere else because that was the worst costumer service I’ve ever experienced. She didn’t even care about being rude. Just wow. Find somewhere else to go people because she’s just awful.
I had an appointment booked for Tuesday June12th. My daughter had a close contact with classmate on Friday who tested positive for COVID-19 and started feeling sick over the weekend. I called and left a message on Saturday stating I needed to reschedule and for someone to call me back Monday morning. I didn’t hear from anyone. I called multiple times on Monday and left two messages but still never got a call back. She finally returned my call this morning and I was absolutely blown away with how she spoke to me. She argued that I didn’t call on Saturday or leave a message. Which I definitely did. She said she had no records of that and she only got one other message from someone else. Even after I said three times that I called and left a message that day and again I left two more messages yesterday. I then explained my situation about having to quarantine and not being able to go for the required blood work or make it to my appointment. She then told me I couldn’t reschedule because she would have to speak to the doctor and it would be considered a no show? How is that a no show when I’ve tried calling and left multiple messages. She then said again so you’re not coming today? I’m sorry but am I suppose to come while I’m being told to quarantine and potentially bring covid to your office. She still said it is a no show policy and wouldn’t let me reschedule. I eventually just said don’t worry about it and I will go somewhere else because that was the worst costumer service I’ve ever experienced. She didn’t even care about being rude. Just wow. Find somewhere else to go people because she’s just awful.