Thomas Thorburn

Used it as a collection shop. They refuse deliveries if the sender hasn’t put an ‘ECP number’ on the parcel. I’m not sure how clearly this is communicated to senders but I have 3 parcels stuck in purgatory for the last 3 weeks; 2 of them have been rejected TWICE by this shop. One of the parcels actually had this number hand written as part of the address. Between eBay, Hermes, Collect+ and this shop they need to sort it out because this service is an absolute nightmare when this happens, and it’s happening a lot. My advice is do yourself a favour and just get your stuff delivered to your home address or somewhere else - it’s really not worth the hassle. Total joke