Local Guides World
Jacqueline Ruby
1 reviews on 1 places
Beyond frustrated with the Medi-Cal Application process and this center in general. It's been over 3 months since I first walked in and added myself to my daughters case.
Here's all my details:
Walked in at the end of Feb. Spoke to a worker who told me my daughters case was not current. She gave me a list of documents I needed to submit so that her case will be current and so I may also add myself to her case. Great. Left there without a problem and decided to mail in everything with an envelope from this facility.
They recieved ALL the required documents the beginning of March. Didnt hear a peep. So I called the call center in the beginning of April.
Nothing was uploaded to my case and the only note they had on my file was that they did recieve the CW2.1 form I was required to turn in. However, that document was unable to be located. The other forms mailed in were never inputted. Furious out of frustration of this entire situation, I asked "what I needed to do" to get all this situated accordingly.
The lady over the phone explained that its best to do everything through there mybenefitscalwin website. It should be assigned quickly. Great.
I did all and included EVERY type of document possible to ensure myself that there would be no issue. That was done after I got off the phone on the first week of April.
Still not hearing a word from them and my online status quoting "application processed", I called the center again. Speaking to 3 diffferent ladies, each giving me random answers. Until finally I spoke to a Ms. Rojas who disected my entire case for 2 hours over the phone! She sees that all my paperwork was submitted and placed a worker to review my case and get it going. She did also inform me that other things were needed that no one else told me of. Including the fact that the CW2.1 form was no where to be found and that I might have to re-do it.
If it wasn't for her, I honestly would still be stuck at nothing.
Which lead me to write this review.
To the case workers working on peoples lives here, take into consideration that perhaps one day (knocking on wood that it doesnt happen to you) this may be your situation and you would like genuine people to handle and inform you of your case accordingly. Instead of making you jump through hoops just to be approved.
*if it wasnt for Ms. Rojas this review would have been a 1-star.*
Here's all my details:
Walked in at the end of Feb. Spoke to a worker who told me my daughters case was not current. She gave me a list of documents I needed to submit so that her case will be current and so I may also add myself to her case. Great. Left there without a problem and decided to mail in everything with an envelope from this facility.
They recieved ALL the required documents the beginning of March. Didnt hear a peep. So I called the call center in the beginning of April.
Nothing was uploaded to my case and the only note they had on my file was that they did recieve the CW2.1 form I was required to turn in. However, that document was unable to be located. The other forms mailed in were never inputted. Furious out of frustration of this entire situation, I asked "what I needed to do" to get all this situated accordingly.
The lady over the phone explained that its best to do everything through there mybenefitscalwin website. It should be assigned quickly. Great.
I did all and included EVERY type of document possible to ensure myself that there would be no issue. That was done after I got off the phone on the first week of April.
Still not hearing a word from them and my online status quoting "application processed", I called the center again. Speaking to 3 diffferent ladies, each giving me random answers. Until finally I spoke to a Ms. Rojas who disected my entire case for 2 hours over the phone! She sees that all my paperwork was submitted and placed a worker to review my case and get it going. She did also inform me that other things were needed that no one else told me of. Including the fact that the CW2.1 form was no where to be found and that I might have to re-do it.
If it wasn't for her, I honestly would still be stuck at nothing.
Which lead me to write this review.
To the case workers working on peoples lives here, take into consideration that perhaps one day (knocking on wood that it doesnt happen to you) this may be your situation and you would like genuine people to handle and inform you of your case accordingly. Instead of making you jump through hoops just to be approved.
*if it wasnt for Ms. Rojas this review would have been a 1-star.*