Joe N

We have always enjoyed going to Olive Garden. The food is always great and the attention we get from the wait staff is top notch, no matter which one we go to. Well, it was until we visited this restaurant. We had a group of 6 and the waitress started off good, getting our drinks. Unfortunately, that’s when the good ended. We placed our orders and then waited a good 25 minutes before we got some breadsticks and our salad, which was wilted, like it was sitting around for awhile. Usually, we only have to wait 10 minutes at the most and that’s if it’s really busy. I could see if it was busy or they were short-staffed, but they were neither. We were surprised how empty it was, especially for a Saturday afternoon around 12:45. There were a lot of waitresses, however, they were all huddled back in the wait station yakking away. We waited almost an hour before food finally came to the table and then my 4 year old grandson didn’t get all his food. We had to remind the waitress TWICE about getting his food. My wife got fed up with the waiting and tracked down the GM to let her know what was going on. Of course, all of a sudden we got some action, which unfortunately didn’t last long. No one came back to ask how the food was or refill our drinks. We could see they were again busy yakking away. They could get road construction jobs holding the Slow/Stop signs the way they just stood around. In her defense, our waitress said it was her first day. Really? They just put you out there without someone working with you? I doubted this was her first day but I blame most of this on the GM. She saw those waitresses standing around yakking and didn’t do anything about it, even after we complained to her about it. Then to not have anyone help the new waitress, if she was really new. Needless to say, we weren’t asked if we wanted any dessert. At no point was anyone in our group mean or yelling at anyone. We just asked for the service we were used to getting at an Olive Garden. No wonder this place wasn’t busy, who would ever want to come back? I know we won’t!