Maggie Schoonover

Super frustrated at GW Bookstore customer service. I bought a hood and tassel for graduation, but prior to the graduation ceremony I realized I wouldn't be able to go so I tried to return the items. They had never told me the items were nonrefundable when I bought them. I still had the receipt and everything and they wouldn't let me return. On top of being upset that I didn't get to walk at graduation, I had the added stress of paying for stuff I didn't use, and dealing with rude customer service. 0/10