Local Guides World

Coolhand Luke

1 reviews on 1 places
LUX Apartments
2023 Jan 13
Edited to add: There is no package room yet after two months, and no sign of anything being built. All the packages are thrown into a package room for people to rummage through every day. And if we have a package that accidentally goes to the old address we have to drive all the way to Kirkland ourselves to get it.
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The residents are always getting threatening letters from Lux. If we don't stop our bad behavior they will do x or x or x. Instead of nicely requesting from us.

There are also issues that come up. The latest is them abruptly, with no notice, cancelling the amazing Fetch package delivery service we had. Fetch would deliver our packages directly to our door stoop! They cancelled last minute so our packages are still going to Fetch, who isn't delivering them to us any longer. Lux is picking some of the packages up and bringing them here, but they sent an email stating we had to pick up our large packages ourselves in Kirkland. WHAT?! The will be redoing the package room, and until then we'll have to rummage through a room full of packages to find ours. Even though they promised to deliver them to our door until the new package system was up and running. They sent out an email saying the residents requested Fetch be cancelled, but Fetch had been providing great service since the summer.