Local Guides World
Paula Wadey
1 reviews on 1 places
This was booked for Mother’s Day weekend a month in advance for a weekend away with my boys. We received a confirmation of booking and the day before an email confirming our stay saying that they were looking forward to our stay and that they would what’s app us a code to access the property on the day of our arrival once the property was cleaned.
By 4pm there was no message so we contacted our booking agent Agoda who tried to contact the property. I was told that they would call me back within half an hour after an hour still no call so I called Agoda again and was put on hold waiting for over 40 minutes. By then we were tired and cold so went to get a bite to eat. I then called Agoda again and again was put on hold this time for another 1hr 10 mins my son called from his phone by then we were sitting outside the property freezing cold and 90 miles from home. I was then sent an email around 9pm saying sue to unforeseen circumstances our booking was cancelled. That was it I was in tears at the side of the road with my boys upset and worried about what we were going to do. I was then offered alternative accommodation in Dover some 20-30 minute drive away. By then I had had enough. We drove home 90 miles to get home and the whole weekend was ruined. Do not consider this property or Agoda as they are unprofessional and have many bad reviews . The whole unpleasant experience was one I will never forget. I was refunded my £89 I paid for the stay and as compensation Agoda offered $12 to use against my next booking.. this was a complete lack of customer care and the compensation offered was a joke. Will never forgive this disgraceful treatment as this was a treat from my boys as we have recently lost my mum and partner and has added to our stress anxiety and sadness.
By 4pm there was no message so we contacted our booking agent Agoda who tried to contact the property. I was told that they would call me back within half an hour after an hour still no call so I called Agoda again and was put on hold waiting for over 40 minutes. By then we were tired and cold so went to get a bite to eat. I then called Agoda again and again was put on hold this time for another 1hr 10 mins my son called from his phone by then we were sitting outside the property freezing cold and 90 miles from home. I was then sent an email around 9pm saying sue to unforeseen circumstances our booking was cancelled. That was it I was in tears at the side of the road with my boys upset and worried about what we were going to do. I was then offered alternative accommodation in Dover some 20-30 minute drive away. By then I had had enough. We drove home 90 miles to get home and the whole weekend was ruined. Do not consider this property or Agoda as they are unprofessional and have many bad reviews . The whole unpleasant experience was one I will never forget. I was refunded my £89 I paid for the stay and as compensation Agoda offered $12 to use against my next booking.. this was a complete lack of customer care and the compensation offered was a joke. Will never forgive this disgraceful treatment as this was a treat from my boys as we have recently lost my mum and partner and has added to our stress anxiety and sadness.