Local Guides World
Ray Tedstone
1 reviews on 1 places
PLEASE DO NOT BOOK THIS APARTMENT!!!!!
Travelled from Worcestershire to Chessington World of adventure for the day for our daughters birthday and then had 2 nights booked at the courthouse in ramsgate. Got the confirmation of booking and an email the day before to let us know they would email us check in details on the day we arrive with key safe numbers as they are change when guests check out. After finishing our day out in Chessington we checked emails and had nothing sent to us from the property so we decided to email them and ring the number on booking.com so we could speak to the owners or manager. After many calls to the number and emailing on booking.com we got a txt saying hello, We then message back saying we were on way and needed check in details and we were just completely ignored. We rang and messaged many times but heard nothing back from the terrible owners . We had to then book somewhere last minute and had to travel to folkestone whice was nearly 1 hours extra drive away. The owners did not even have the decency to let us know they had double booked and just decided to ignore all our calls and emails back about receiving a refund so we could pay for another hotel . This is a total disgrace and should be took off booking.com. this has apparently happend many times before by looking at other reviews. I would strongly urge anyone thinking of booking to STAY AWAY because if they double book for when you are staying you will not receive your money back untill the website you booked it off has sorted it out.
Travelled from Worcestershire to Chessington World of adventure for the day for our daughters birthday and then had 2 nights booked at the courthouse in ramsgate. Got the confirmation of booking and an email the day before to let us know they would email us check in details on the day we arrive with key safe numbers as they are change when guests check out. After finishing our day out in Chessington we checked emails and had nothing sent to us from the property so we decided to email them and ring the number on booking.com so we could speak to the owners or manager. After many calls to the number and emailing on booking.com we got a txt saying hello, We then message back saying we were on way and needed check in details and we were just completely ignored. We rang and messaged many times but heard nothing back from the terrible owners . We had to then book somewhere last minute and had to travel to folkestone whice was nearly 1 hours extra drive away. The owners did not even have the decency to let us know they had double booked and just decided to ignore all our calls and emails back about receiving a refund so we could pay for another hotel . This is a total disgrace and should be took off booking.com. this has apparently happend many times before by looking at other reviews. I would strongly urge anyone thinking of booking to STAY AWAY because if they double book for when you are staying you will not receive your money back untill the website you booked it off has sorted it out.