Local Guides World
Bo Hall
1 reviews on 1 places
Many years ago, I purchased a ring in Santa Fe by Scott Diffrient. I absolutely love the ring and wear it daily.
Recently, a local jeweler was cleaning the ring and noticed that the stone was cracked and went about trying to repair it. He indicated that it might crack further over time.
I contacted Malouf on the Plaza a store in Santa Fe, New Mexico which specializes in jewelry, weavings, and fashion accessories. I explained the situation with the ring and wanted to see if something could be arranged to have the stone repaired or replaced.
This is when I met an exceptional representative of the company- Adrianna. She indicated that she would reach out to the artist and see what options may exist. She assumed the responsibility of trying to have my ring repaired. She coordinated with the artist and provided timely communications to me. Fortunately, she was able to coordinate the repair of my cherished ring.
In my experience, it is a rare individual who volunteers to resolve a problem that occurred many years ago. Many individuals would simply brush-off the problem not wanting to be bothered and would just move on. Not Adrianna, she is indeed such a rare individual.
By her actions and initiative, she demonstrated her solid committed to providing quality customer service. Seldom have I found a representative of any retail store who displays the attributes and exceptional follow-through that she has provided to me. She greatly surpassed my expectations.
My many thanks to Adrianna, Scott Diffrient, and Malouf on the Plaza for overseeing the repair of my ring. I am very grateful for the quality service they provide.
Recently, a local jeweler was cleaning the ring and noticed that the stone was cracked and went about trying to repair it. He indicated that it might crack further over time.
I contacted Malouf on the Plaza a store in Santa Fe, New Mexico which specializes in jewelry, weavings, and fashion accessories. I explained the situation with the ring and wanted to see if something could be arranged to have the stone repaired or replaced.
This is when I met an exceptional representative of the company- Adrianna. She indicated that she would reach out to the artist and see what options may exist. She assumed the responsibility of trying to have my ring repaired. She coordinated with the artist and provided timely communications to me. Fortunately, she was able to coordinate the repair of my cherished ring.
In my experience, it is a rare individual who volunteers to resolve a problem that occurred many years ago. Many individuals would simply brush-off the problem not wanting to be bothered and would just move on. Not Adrianna, she is indeed such a rare individual.
By her actions and initiative, she demonstrated her solid committed to providing quality customer service. Seldom have I found a representative of any retail store who displays the attributes and exceptional follow-through that she has provided to me. She greatly surpassed my expectations.
My many thanks to Adrianna, Scott Diffrient, and Malouf on the Plaza for overseeing the repair of my ring. I am very grateful for the quality service they provide.