Local Guides World
Kiera Brown
1 reviews on 1 places
Went in for foot reflexology. After doing much research on foot reflexology I’ve also learned that some people could be taught and specialize in foot reflexology and others could just give you a really good foot massage. In this instance I believe I just got a really good foot massage. So as far as the massage itself I would say she did well and I probably would’ve had a better experience with a full body massage.
As far as my experience? It was freezing in there which makes it hard for me personally to un-tense my body so I didn’t really feel relaxed. The water I soaked my feet in was cool, the “blankets” which were actually just towels that I was given to stay warm were freezing and discomforting because they were towels. I scheduled my massage for 11am she arrived at 1056 as well as myself. I sat w my feet in cool water for 24 minutes while she had to fix her phone and deal w issues at her other business. My massage ended at 12:35 which was inconveniently pushing back the time in my day. Usually when you run a business you have a late or cancellation fee for the customer and I think that should be taken into consideration as well for the person providing the service! If the service provider is late w the service why should I suffer ? my time and money should be valued as well.
Fast forward to the end of my 6/10 foot massage… I paid the $60 for the service, I turned around to rush to my next appointment but then I was asked “how I would like to tip”. 😐😐
Now I am someone who works in a tip based industry so i’m more than considerate as well as VERY generous when I tip. ANYwhere I go. But I deem it very unfair that I not only had to pay full price but then was insisted to tip when i didn’t have the best experience. I just know that when you make the customer seem like you care by knocking off a few bucks or throwing in something free or offering maybe an additional service or something for inconvenience it makes not only themselves but also their time feel appreciated. I get we all have unexpected things come up but as a business owner but that should not reflect back on the service you give your customer. It’s not my fault somebody quit another location. I would’ve much rather her say hey you know what i’m running behind in time i have a few things i need to take care of would you consider coming back at a later time. THAT. would have been appreciated. But instead my day got pushed pack 35 minutes because of issues that weren’t mine. It seemed more like a situation where you were more interested in getting your money than you were in making sure you had a satisfied customer. I’m very upset at this whole experience, I wouldn’t recommend & I will not be returning!!!!
As far as my experience? It was freezing in there which makes it hard for me personally to un-tense my body so I didn’t really feel relaxed. The water I soaked my feet in was cool, the “blankets” which were actually just towels that I was given to stay warm were freezing and discomforting because they were towels. I scheduled my massage for 11am she arrived at 1056 as well as myself. I sat w my feet in cool water for 24 minutes while she had to fix her phone and deal w issues at her other business. My massage ended at 12:35 which was inconveniently pushing back the time in my day. Usually when you run a business you have a late or cancellation fee for the customer and I think that should be taken into consideration as well for the person providing the service! If the service provider is late w the service why should I suffer ? my time and money should be valued as well.
Fast forward to the end of my 6/10 foot massage… I paid the $60 for the service, I turned around to rush to my next appointment but then I was asked “how I would like to tip”. 😐😐
Now I am someone who works in a tip based industry so i’m more than considerate as well as VERY generous when I tip. ANYwhere I go. But I deem it very unfair that I not only had to pay full price but then was insisted to tip when i didn’t have the best experience. I just know that when you make the customer seem like you care by knocking off a few bucks or throwing in something free or offering maybe an additional service or something for inconvenience it makes not only themselves but also their time feel appreciated. I get we all have unexpected things come up but as a business owner but that should not reflect back on the service you give your customer. It’s not my fault somebody quit another location. I would’ve much rather her say hey you know what i’m running behind in time i have a few things i need to take care of would you consider coming back at a later time. THAT. would have been appreciated. But instead my day got pushed pack 35 minutes because of issues that weren’t mine. It seemed more like a situation where you were more interested in getting your money than you were in making sure you had a satisfied customer. I’m very upset at this whole experience, I wouldn’t recommend & I will not be returning!!!!