Local Guides World
Babatunde Banjo
1 reviews on 1 places
This has to be the worst holiday experience and I can only advice that they should be avoided at all cost.
Customer Service: This is the biggest disservice to the word customer care because its simply non existent. The minute we paid, we couldn't get in touch with anyone for queries. We kept getting passed around and eventually no one responded to either emails or calls.
Value for money: The apartments don't look anything like the pictures, they are pretty worse for wear. The power tripped off during the night and we couldn't get anyone to help. We were in absolute darkness all night. No one responded to our email but they kept sending emails to us to check out at the appropriate time.
Our Experience: From the minute we booked, we saw the deposit which was £500 in small print and you are forced to pay that amount before access to the apartment. We attempted contacting them to discuss the deposit but got no response. You also cannot call until the day of your booking we got to the apartment and had to stay outside for more than 30minutes before we could get in. The lighting in the apartment was poor, the windows were shut in and you could see a fine placed on the window for £500 if you open the window (who fines you for opening a window? If it's broken fix it).
Customer Service: This is the biggest disservice to the word customer care because its simply non existent. The minute we paid, we couldn't get in touch with anyone for queries. We kept getting passed around and eventually no one responded to either emails or calls.
Value for money: The apartments don't look anything like the pictures, they are pretty worse for wear. The power tripped off during the night and we couldn't get anyone to help. We were in absolute darkness all night. No one responded to our email but they kept sending emails to us to check out at the appropriate time.
Our Experience: From the minute we booked, we saw the deposit which was £500 in small print and you are forced to pay that amount before access to the apartment. We attempted contacting them to discuss the deposit but got no response. You also cannot call until the day of your booking we got to the apartment and had to stay outside for more than 30minutes before we could get in. The lighting in the apartment was poor, the windows were shut in and you could see a fine placed on the window for £500 if you open the window (who fines you for opening a window? If it's broken fix it).