Local Guides World
Liz A
2 reviews on 1 places
This pains me to write as I've been a patient for over 20 years of the founding physician, Dr.Orielly. The decline in service and care started a few years ago, with the lowest of low happening most recently. The mistakes, wait time, extremely rude patient service, and poor follow up is unacceptable. Considering the options available to other patients in this area, I'd highly recommend any patient take their business to an office who cares about the quality of care and not the quantity of customers.
Pros- it's a clean office and has a large parking lot. They have an in-house blood draw open part time for convenience.
Cons- This office is so busy, mistakes are frequent. Most recently, a trip to a pharmacy for a script that was never called in. The call into the office was unsuccessful as they do not accept calls, rather screen and require a ln automated call back. This process can take up to 30 minutes in my experience. This call system is true for any scenario. A simple appointment can take up to 30 minutes.
The office has very unrealistic expectations and ask that patients arrive 20 minutes early to guarantee to be on time.
Regardless what time you arrive, you will wait to see your provider past the scheduled time. I've never seen the provider on time, even when I've been the first patient of the day.
The turn over is frequent. It's impossible to connect to a provider *especially if you're pregnant, since they cannot retain staff. To be fair, I've since transfered so I cannot say if this is still an issue. I'd suggest you be mindful that it is possible before choosing this practice.
They do not stock certain standard birth control, which requires you to make a follow up appointment after picking up the prescription (birth control shot)
The front end staff is very rude. Most recently I overheard a office worker "why am I the one who has to answer these stupid calls". Another separate time I waited for the office woman to finish ranting about her distaste for the BLM movement. Whether the window is closed or open, you will hear the distaste these women have for their customers. Which is ironic since there is almost always an audience of customers in the waiting room listening on.
I've waited to share this review as I wanted to show grace to the office during their transition out of covid. I understand it was a very stressful time for providers and had hoped the lack of quality care and customer service was a result of burn out. However 3.5 hears later the care has continued to decline.
Pros- it's a clean office and has a large parking lot. They have an in-house blood draw open part time for convenience.
Cons- This office is so busy, mistakes are frequent. Most recently, a trip to a pharmacy for a script that was never called in. The call into the office was unsuccessful as they do not accept calls, rather screen and require a ln automated call back. This process can take up to 30 minutes in my experience. This call system is true for any scenario. A simple appointment can take up to 30 minutes.
The office has very unrealistic expectations and ask that patients arrive 20 minutes early to guarantee to be on time.
Regardless what time you arrive, you will wait to see your provider past the scheduled time. I've never seen the provider on time, even when I've been the first patient of the day.
The turn over is frequent. It's impossible to connect to a provider *especially if you're pregnant, since they cannot retain staff. To be fair, I've since transfered so I cannot say if this is still an issue. I'd suggest you be mindful that it is possible before choosing this practice.
They do not stock certain standard birth control, which requires you to make a follow up appointment after picking up the prescription (birth control shot)
The front end staff is very rude. Most recently I overheard a office worker "why am I the one who has to answer these stupid calls". Another separate time I waited for the office woman to finish ranting about her distaste for the BLM movement. Whether the window is closed or open, you will hear the distaste these women have for their customers. Which is ironic since there is almost always an audience of customers in the waiting room listening on.
I've waited to share this review as I wanted to show grace to the office during their transition out of covid. I understand it was a very stressful time for providers and had hoped the lack of quality care and customer service was a result of burn out. However 3.5 hears later the care has continued to decline.
Clean! Great park with a splash pad for kids with a lifeguard on duty. If you see the splash pad is "off" you just need to press the button on the pole, and the water will come out. We almost left after thinking the park was closed. Great for small children! Bring a chair and enjoy the sun, or sit under the trees in the splash pad area.