Olivia Calistri

This office is unprofessional, incompetent, and insensitive. This past year I was told I needed a procedure due to a pre-cancerous lesion. I am a cancer (leukemia) survivor so naturally I was immediately anxious. This office tells me their machine for the procedure is broken and they don't know when it'll be fixed. I want the procedure ASAP so we schedule it at the hospital instead of having it done in office. Day of the procedure, I get to the hospital after taking off work and preparing to be put under anesthesia, and the hospital informs me that this office cancelled my procedure. They never called me to inform me and later it was understood that the doctor thought the procedure wasn't a big deal and that I could wait until the machine was fixed to have the procedure done in office instead-- she made this decision for me, didn't ask me, and did not call me to let me know it was cancelled. Naturally I was furious, and the receptionist had no clue as to why the nurse never called me. I end up scheduling the procedure in office anyway because I wanted it done ASAP, and am visibly anxious as I am a cancer survivor. After the procedure the doctor looks at me and goes "well the blood can return to your face now". I have every right to be anxious about ANY procedure on my body, but to know I was a cancer survivor and make this comment after a pre-cancerous lesion had to be removed was unprofessional and insensitive. I will NEVER be scheduling with them again. If I could give their entire staff 0 stars I would.