Maggie Hollinger

If I could give it zero starts I would… I had been here once before right after they opened and had a great time. However today was MUCH different…. you pay $26.99 per person for almost every one of the “extra” attractions to be closed/be rushed off of them or told by staff they’re “closed right now”. Not to mention all of the staff is under 18 and VERY unprofessional and/or rude. We saw ONE actual adult tonight who not only did NOTHING but also was on her phone with earbuds in the entire time. This place is overrun with teenagers whom their parents just drop off and let run WILD, hiding off in corners, playing on the KIDDIE playground, throwing ball pit ball at kids, cussing, running, etc. Everytime my kids tried to get on an attraction there were many other kids in the way, jumping on them, cutting them off, etc. Definitely a safety hazard… there were supposed to be staff members at every attraction but none of them had a single one… the one main attraction we were able to do was the ropes course, ONCE, because the staff do absolutely nothing, they close attractions at their convenience to go sit in the back, corners, or front desk to be on their phones. The ONE adult also did nothing about this because she was also on her phone the entire night. Also when we were getting on the ropes course we were told to “shush” and “be as quiet as possible” because one of the workers was hiding and SLEEPING on the stairs leading up to it. Then when in line for the rock walls we were told “you need to come back later, I’m done letting people on for now”. Not only this but one of the BIG main trampoline airbag attraction was shut down. Every time we tried to go on the zip line it was closed with workers just standing around complaining about the kids asking to go on it. The KIDS couldn’t enjoy the playground for 9 and under because giant teenagers were hiding and running around in it the entire time and not once was anything said. To say I’m HIGHLY DISAPPOINTED would be an understatement, I would NOT recommend wasting your money to come here, especially on a weekend.