Asma C

I have been here multiple times for urgent care when our paediatrician is unavailable, for my son who is disabled and most recently with my infant daughter. The doctors are quick and efficient and so far the diagnoses have been accurate. The pharmacy is in the same clinic as well which is a big help. The clinic is busy as expected from an urgent care clinic but the text system works well. You must register in person and receive a text 10 mins before your appointment, you may wait in the car for a shorter wait, however for a longer wait time you can choose to go home and return. One thing that can be done to further improve this text system is patients can text first and an average wait time for that day can be provided, they can then decide to come in person and register. Since it is a paediatric clinic this change would make a big difference to parents, for instance: if they know the wait time is long such as 2 hours they can come without the the child, quickly register, go home and then bring child when the Dr is ready to see them.
Being an HCP I appreciate the hardwork of the staff and doctors, and that a paediatric urgent care clinic like this exists in our area, because otherwise our only option would be ER.