April Dubreuil

This will be my second online complaint, because this seems to be the only way to get any response from this company. Still waiting for replacement panels for my hot tub…….since last year. Panels we’re installed incorrectly by manufacturer and bowed out after the first winter (2022) and after several months of calling and complaining and posting bad online reviews someone called me and gave me a store credit for chemicals, then the service guy finally came but it was too cold and the panels were not flexible enough to install. Then told they would be back in April 2023. Now it’s end of June, I have been told panels could not be found, ordered new ones, then nothing again. The service department is under staffed and always changing staff which makes it even more difficult because you never seem to get the same person. So needless to say I am still waiting for some new panels for a $24,000 hot tub I purchased in 2021. Sales department was great! Service department is horrible.