Macarena Trujillo

We were about to visit Essen this last Spiel, so we booked our trip with plenty of time, almost a year before. Then, literally less than a week before we arrived, the hotel cancelled our reservation without any further reason. We guess it is as we booked a long ago and, therefore, our reservation was cheaper than accepting a new reservation that could easily be twice or three times the money we were about to pay. Just a shameful and deplorable handling. We had to look for another place to stay which cost us a lot more.