Local Guides World
Gaurav Srivastava
1 reviews on 1 places
I made a huge mistake by booking this property and not reading all the reviews before the travel. It was the worst staying experience I have ever had globally. This is not a hotel, their name is misleading. Points to consider before you book this hotel:
- It's not a hotel, they don't provide you with regular cleaning/housekeeping services. It costs $150 per cleaning service.
- The property is good but maintenance is atrocious, when we checked-in the flat was filthy, dirty and smelling.
- The cutlery, kitchen hood, Microwave, oven were all super-greasy and had a bad odour.
- Staff lacks basic courtsey, politeness and a sense of handling guests.
- The bed covers and pillow covers were smelling of sh*t. We had to wash it ourselves.
- I am not sure whether this is a norm in LA but the concierge took my passport for luggage cart/bell cart. As if I was going to steal it!!
- The staff had no clue about the place, they made us change the room after we complained and offered us 1 free cleaning service as well but I feel they don't come from hospitality industry or are not trained to handle. The room was barely clean even after the free cleaning 🤨
- There was a false fire alarm, we came down 29 floors using staircase. What bemused me was that there was no engineering staff to start back the elevator again. They called someone and it took them 20-30 min for the same. Imagine if the alarm was real. IT's REALLY UNSAFE
- The vicinity doesn't look safe because of drug and homeless issues (i feel really sad for them though)
- The worst part: I wrote an email to the hotel for the bad experience and nobody even acknowledged till date!! I am 100% sure someone will send an automated response to this review though :)
For you own safety and comfort, PLEASE DON'T STAY here. I am not able to upload videos here but in the video the room looks atrocious in terms of cleanliness and hygiene.
- It's not a hotel, they don't provide you with regular cleaning/housekeeping services. It costs $150 per cleaning service.
- The property is good but maintenance is atrocious, when we checked-in the flat was filthy, dirty and smelling.
- The cutlery, kitchen hood, Microwave, oven were all super-greasy and had a bad odour.
- Staff lacks basic courtsey, politeness and a sense of handling guests.
- The bed covers and pillow covers were smelling of sh*t. We had to wash it ourselves.
- I am not sure whether this is a norm in LA but the concierge took my passport for luggage cart/bell cart. As if I was going to steal it!!
- The staff had no clue about the place, they made us change the room after we complained and offered us 1 free cleaning service as well but I feel they don't come from hospitality industry or are not trained to handle. The room was barely clean even after the free cleaning 🤨
- There was a false fire alarm, we came down 29 floors using staircase. What bemused me was that there was no engineering staff to start back the elevator again. They called someone and it took them 20-30 min for the same. Imagine if the alarm was real. IT's REALLY UNSAFE
- The vicinity doesn't look safe because of drug and homeless issues (i feel really sad for them though)
- The worst part: I wrote an email to the hotel for the bad experience and nobody even acknowledged till date!! I am 100% sure someone will send an automated response to this review though :)
For you own safety and comfort, PLEASE DON'T STAY here. I am not able to upload videos here but in the video the room looks atrocious in terms of cleanliness and hygiene.