Local Guides World
Heidi Lovitz
1 reviews on 1 places
This was my second stay at The Study at University City. Overall, my stay was comfortable, staff was accommodating and the restaurant was excellent.
My one complaint was regarding servicing the room. Upon arrival I read the notices placed on the bed stating that the sheets would only be changed after the fourth night of the stay but if you wanted them changed more frequently, place the card on the bed and they would be changed. Towels could be reused but if you wanted them replaced put them on the floor in the bathroom and they would be changed. My assumption was that my room would be tidied, trash emptied, beds made and that someone would come in to check and see if the card was on the bed or if there were towels on the floor.
On the first day of my stay after my first night, I returned to my room at 4:00 pm to find that the bed was unmade and the towels were still on the floor. I checked in with the desk and the room was attended to while I was at dinner. I was surprised to find the same scenarion when I returned to my room on the second day of my stay - bed unmade, trash not emptied for two days and towels on the floor. It was 8pm at night and I did not request service at that time. I did make a point to ask for service in my room when I went to the desk the next morning so it would be taken care of while I was out.
I expected that even though my room may not be fully cleaned or that the sheets would not be changed, my room would be looked in on daily as the notices in the room inferred. I will be happy to stay at The Study again in the future but will know to make prior arrangements to have my room attended to.
My one complaint was regarding servicing the room. Upon arrival I read the notices placed on the bed stating that the sheets would only be changed after the fourth night of the stay but if you wanted them changed more frequently, place the card on the bed and they would be changed. Towels could be reused but if you wanted them replaced put them on the floor in the bathroom and they would be changed. My assumption was that my room would be tidied, trash emptied, beds made and that someone would come in to check and see if the card was on the bed or if there were towels on the floor.
On the first day of my stay after my first night, I returned to my room at 4:00 pm to find that the bed was unmade and the towels were still on the floor. I checked in with the desk and the room was attended to while I was at dinner. I was surprised to find the same scenarion when I returned to my room on the second day of my stay - bed unmade, trash not emptied for two days and towels on the floor. It was 8pm at night and I did not request service at that time. I did make a point to ask for service in my room when I went to the desk the next morning so it would be taken care of while I was out.
I expected that even though my room may not be fully cleaned or that the sheets would not be changed, my room would be looked in on daily as the notices in the room inferred. I will be happy to stay at The Study again in the future but will know to make prior arrangements to have my room attended to.