Local Guides World
Chris T
1 reviews on 1 places
Terrible rooms and terrible service! We had a large group blocked for a week (hundreds of us). Many of us were without heaters the first night. I called the engineer, he said the entire unit needed to be replaced and the day shift would take care of it. So I slept in my jacket with a beanie all night, showering in the morning was like stepping out of an alpine lake. The next day after work, I received a new room key and went up to move my stuff. They had fixed the heater, so I told the front desk that I no longer needed to switch rooms. They told me I couldn't switch and that they already had someone in my room, which was an obvious lie.
Someone said there was a rat in their room, and a few said the water heater didn't work. Tubs are falling through the ceiling with water damage. We were told no outside food in the lobby, conference rooms, etc, and they blamed it on "the union." They never informed us beforehand.
Many had switched hotels after the first night. The front desk team was incompetent, even with the most basic requests. Fire alarm went off at midnight and the evacuation was chaos, there was no communication from the staff to the guests at all - after one night in the cold room, and other out on the street, I'm suffering from a cold.
Some folks were repeatedly denied daily housekeeping, while others specifically rejected the service and it was still performed. One of our group members eventually started bringing his room trash to the front desk to make a point. My housekeeper came every day, she was kind and organized but it doesn't make up for the terrible experience.
Checking out was a nightmare. They won't email your invoice unless you ask for it. Only a manager is able to print out an itemized invoice. They wouldn't remove the taxes from the bill because I used "a different rate," yet I was booked under the same reservation block as everyone else.
All four star hotels these days are garbage, but this was a new low. Those that switched to the Kimpton and Hyatt nearby were much happier and had no complaints.
Someone said there was a rat in their room, and a few said the water heater didn't work. Tubs are falling through the ceiling with water damage. We were told no outside food in the lobby, conference rooms, etc, and they blamed it on "the union." They never informed us beforehand.
Many had switched hotels after the first night. The front desk team was incompetent, even with the most basic requests. Fire alarm went off at midnight and the evacuation was chaos, there was no communication from the staff to the guests at all - after one night in the cold room, and other out on the street, I'm suffering from a cold.
Some folks were repeatedly denied daily housekeeping, while others specifically rejected the service and it was still performed. One of our group members eventually started bringing his room trash to the front desk to make a point. My housekeeper came every day, she was kind and organized but it doesn't make up for the terrible experience.
Checking out was a nightmare. They won't email your invoice unless you ask for it. Only a manager is able to print out an itemized invoice. They wouldn't remove the taxes from the bill because I used "a different rate," yet I was booked under the same reservation block as everyone else.
All four star hotels these days are garbage, but this was a new low. Those that switched to the Kimpton and Hyatt nearby were much happier and had no complaints.