Jake Happy

This was a trip me and my wife got away for new years . The hospitality was great. Spoke to them on the phone and advised my visit and A- plus to the desk staff for doing what they do. We did find it challenging just wanting to eat at a sit down restaurant. And this is very well due to the holiday. We wanted to get lunch and it was a 2 hour wait at the sports bar restaurant. First thing I did when I got there was to make a reservation at the steak place for dinner . They had nothing available at all. So we made our way to the buffet restaurant and the lady said the same all booked up and to stop by after 8. I did and they again told me all booked up and to try at 9. The only issue I had with that was from 5pm up until 8 they had many empty tables . I added the photo at 8pm. The ice sculptures were nice and the light show was wonderful experience. The only issue was that they call themselves a 4 star hotel and yet no accommodation for dinner at all. So I would imagine that’s not 4 star for my stay that I had paid $500 a night for with all the extra fees like resort fees and so on. My wife and I had ordered a pizza for our new year celebration and watched the ball drop from our room. The spa was great and the breakfast was somewhat ok . For the price of breakfast It really just felt like a standard local buffet place for breakfast. Again I would assume it’s on me for not having a reservation, but again it seemed like it was very different to find anything to eat. Room service could have been an option but there really is no where to eat in the room but your bed and desk . Also charges on my room that i never charged . They reversed the charges when i disputed them.