Lori Baker

We’ve been going for years on an annual membership. Recently we stopped due to distemper outbreak. Yes we could have got a titre but we were still worried even if our dogs and others didn’t have it, it’s still out there and we have an older dog we wanted to protect. We decided to go back this past week with the tests as required. Our older dog was still vulnerable and BP staff suggested still keeping her away. But we went and when we asked for a friendly extension by a month or so as we were told to keep away, they said we could have done the test and come all this time. So which is it? You suggest keeping away but also hold us accountable and won’t even extend by a month as a courtesy for long time regular clients? Terrible customer relations.

Also we bring a friend’s dog. Recently the dog died quite tragically and our friend is struggling with her own health. Our friend’s membership expires in November. They won’t refund her even for 3 months (he’s been absent since May, like ours) - and they are raising prices so why not? Again, regular, good customer getting very poor support. So disappointing. We will not likely be going back.