Local Guides World
Alycia McKee-Nelson
1 reviews on 1 places
I’ve been using this psychiatry office since February. Every 30 days you get a call from a nurse practitioner (so not even the actual Dr themselves) to give progress on how your medications are going. Sometimes they miss the call, sometimes they call 20 minutes after the scheduled time. Sometimes they make these appointments without telling you what time/day that appointment will be. At first, It’s totally reasonable as medications are adjusted.
I would give zero stars at this point if I could. I canceled my 30 day check up last week due to finances and having to pay a copay every phone call. I called Tuesday to see if I could get a refill because I was out of my medications. They declined and stated I needed to pay my copay and have a visit. I told them I wasn’t financially able to do that at this time, but I needed the medications refilled. One medication I’ve been on for 10 years, another for 2 years, and one new medication within the last two months. They kept repeating I needed to pay a copay.
I’ve seen and complied with my Dr within the last 60 days, so to decline to refill a medication that will send me to the ER with severe serotonin withdrawals is medical negligence. They could have offered to fill a weeks worth until I got paid again but offered no solutions. I’ve called three times this week and when I called again to check up on the situation today, I asked for a supervisor or the Dr. I was told I’d have to wait another 24 hours. I’ve stated it’s an emergency and I will have to go to the ER and they care more about a copay than treatments for their patients. Do NOT use this facility if you have other options. They do not care about their patients and I can’t help but wonder if they realize the medical negligence they’re placing this Dr under. This facility should be reported to the boards.
I would give zero stars at this point if I could. I canceled my 30 day check up last week due to finances and having to pay a copay every phone call. I called Tuesday to see if I could get a refill because I was out of my medications. They declined and stated I needed to pay my copay and have a visit. I told them I wasn’t financially able to do that at this time, but I needed the medications refilled. One medication I’ve been on for 10 years, another for 2 years, and one new medication within the last two months. They kept repeating I needed to pay a copay.
I’ve seen and complied with my Dr within the last 60 days, so to decline to refill a medication that will send me to the ER with severe serotonin withdrawals is medical negligence. They could have offered to fill a weeks worth until I got paid again but offered no solutions. I’ve called three times this week and when I called again to check up on the situation today, I asked for a supervisor or the Dr. I was told I’d have to wait another 24 hours. I’ve stated it’s an emergency and I will have to go to the ER and they care more about a copay than treatments for their patients. Do NOT use this facility if you have other options. They do not care about their patients and I can’t help but wonder if they realize the medical negligence they’re placing this Dr under. This facility should be reported to the boards.