Susan Seid

We scheduled a pickup for Saturday, 21 October 2023; we are 72 years old. We hauled 13 suitcases, a mattress, boxspring, headboard and 48 other heavy, full boxes of items down 2 flights of stairs and down a steep driveway--ALL ITEMS WERE ON THE SA WEBSITE AS SUITABLE FOR DONATIONS! We were stop number 5, and the truck was completely empty at 11:30 AM. The driver and assistant refused to take any of our items. When I opened the boxes to show new nursing uniforms, new stuffed animals with tags still on them, etc., he reluctantly took only 2 those 2 boxes. Then he offered to take everything, remaining (if we paid him!) to a dump.Outrageous. Clearly, driver did not want to work that day. It was insulting to offer to dump our items, to demand money, and to have the SA forfeit our donations.