Elizabeth Miller

I need to preface this review by saying that I did not deal directly with Habitat for Humanity. The problem is the company they use to pick up donations - Resupply. I have been trying to work with Resupply to pick up my basement full of nice furniture to donate to the organization. Habitat for Humanity lists them as one of two donation options (which is actually the PAID option as I need help getting the furniture out of the basement.). All I can say is that Resupply is extremely incompetent. I sat around for two days waiting for their movers to arrive. Both days I got an email at 5:30 pm that they would not be able to make it that day, but could they come tomorrow. On the morning of the second day, I received an email from someone entirely different at Resupply who did not have a clue what had been discussed with another one of their employees the day before. They do not communicate with each other. And the worst part is that there is no way to speak to anyone directly. All communication is done via their website - through a chatbox - or email. If this was a matter of being patient with volunteers, I absolutely would be. But this is the paid option offered on Habitat for Humanity's website and I was willing to pay over $500 for this service. My recommendation is for Habitat for Humanity to not offer this service and for consumers not to do business with Resupply.