Althea

What others have said about billing and getting calls back is true. Their front office is a complete mess. First of all, their phone doesn't even ring. As soon as you dial it goes straight to a voice message saying "you've reached us after business hours" when it's clearly within business hours (11am, 1:30pm, etc.). They never call back, it takes several messages over 3-4 days even though they tell you "do not leave multiple messages". Dr. Skinner is a great doctor and I like him but the staff and office operations is horrible. Someone else left a review "Their billing system is all messed up and they don't call and check for benefits like they are supposed to and they make you pay 100% upfront without sending you a bill." this is also 100% true. They made me pay over $100 for "my portion" of services even though I have a $0 copay for PCP visits. Now I have to chase them down for a refund.