Nancy Cowardin

Overall very good. I'm not a coffee drinker so can't comment on that but the hot chocolate is very good. The reason for the 3 is that the employees that I have had serving me are so sour faced and not even greeting customers with a smile. I have been there when busy and when not busy so that is not the issue. I know that some customers can be jerks but if you work in a service industry you need to let that go and move on to the next interaction. Obviously if someone is harassing or abusive that is not ok. I hope the manager(s) are supporting their team members so they can be more positive with their customers.