Local Guides World
S Ali
2 reviews on 1 places
I’ve been coming to Arden on a regular basis for mostly HydraFacials (I’ve also purchased the entire Obagi nu-derm system) and I can honestly and sincerely say that it’s one of the best places I’ve visited in Bradford. I want to thank Falak for always doing a fantastic job and for her valuable product recommendations and above all, her professionalism. I highly recommend this clinic for all your beauty and aesthetics :)
Minus 5 stars of that was an option! Absolutely appauling partnership. Every time you ring the practice (for us it's mostly Kensington) guaranteed you're on the phone for over an hour before it's answered. That's providing it doesn't get cut off part way through the call.
I cannot get my head around the fact there's only one telephone number for everything associated with the practice. Even for basic general practice information/non appointment queries, it's still over an hours wait.
Lately, my mother was informed by the A&E and the UKHSA that she required further emergency vaccines for a ongoing condition that the practice nurse would be able to do without an issue. All my mother would have to do is arrange an appointment. Well, over 2 hrs on the phone and 3 seperate visits later, my mother was told that they (Kensington reception) didn't know what she was talking about , they had no record of her and simply go away! The girl on the reception wouldn't even let her explain the scenario, nor did she even make any effort to investigate etc.
The lady from the UKHSA was also unable to get through (she started ringing at 11am and by mid afternoon, still not able to speak to anyone) and ended up asking my mum if she could hand deliver her number to the practice - that request was also refused by the reception!
This is not the 1st time we as a family have been through trauma with this practice. We have now decided enough is enough and to withdraw from this shamble partnership and join another practice.
I would encourage all those effected (Inc us) to contact and lodge your grievance in writing with the CQC. Any complaints sent to the practice manager are brushed under the carpet!! Complete shambles of a practice and one that requires an URGENT overview/overhaul of their practices....
I cannot get my head around the fact there's only one telephone number for everything associated with the practice. Even for basic general practice information/non appointment queries, it's still over an hours wait.
Lately, my mother was informed by the A&E and the UKHSA that she required further emergency vaccines for a ongoing condition that the practice nurse would be able to do without an issue. All my mother would have to do is arrange an appointment. Well, over 2 hrs on the phone and 3 seperate visits later, my mother was told that they (Kensington reception) didn't know what she was talking about , they had no record of her and simply go away! The girl on the reception wouldn't even let her explain the scenario, nor did she even make any effort to investigate etc.
The lady from the UKHSA was also unable to get through (she started ringing at 11am and by mid afternoon, still not able to speak to anyone) and ended up asking my mum if she could hand deliver her number to the practice - that request was also refused by the reception!
This is not the 1st time we as a family have been through trauma with this practice. We have now decided enough is enough and to withdraw from this shamble partnership and join another practice.
I would encourage all those effected (Inc us) to contact and lodge your grievance in writing with the CQC. Any complaints sent to the practice manager are brushed under the carpet!! Complete shambles of a practice and one that requires an URGENT overview/overhaul of their practices....