Te'Keyah Draughn

I've been waiting for a certified letter that was sent first class 6 days ago and all the tracking keeps saying is its departing this facility once every evening and once every morning. Cant get any help on the phone or the website. USPS is going to owe someone a LOT of money if that certified letter doesn't end up at my door for a signature. This wouldn't be the first time my mail was given to someone else.