Subhodeep Kundu

It is unfortunate that I have to put this disappointing review for this business while i have been going here for the last two years. I entirely understand the rules of the land- but I was just thrown off when it was said that they could not waive a class cancellation fee because I canceled a class one year back.  The customer service and the administration are adamant; I want to get the rest of my son's swimming lessons and get rid of this place.  Caution for new joiners- Be prepared to work with non-customer-friendly administration.  Bay Area demand will probably keep them thriving; however, there is a need to introspect on understanding customer requirements and needs.