Jack L. (Jackson)

I've been to burrito me several times now. I've only had a positive experience the very first time and tonight is the last chance I'm giving them. First off the prices are very high considering the small/medium size burrito you get when ordering a "big" burrito. They charge you alot to add anything and it doesn't even matter because they still hardly put anything in the burritos. My burrito which I paid extra for guacamole had a laughable approximately 1 tbsp if that of guac. Tonight I got a bare bones burrito with nothing extra besides guacamole didn't even come folded. The inside was cold, the chicken was cold and chewy and the tortilla was cold, wet and slimy like they had laid it down on the bare counter or something. I waited by the counter and picked up my order immediately upon hearing my name called out. The burrito was all soggy and was visibly slimy even after just moments of having it. I don't each much per sitting but I was still fairly hungry after eating that "big burrito", the portion sizes are just miniscule compared to everywhere else. Beyond disappointed with the food and the workers here after spending quit a bit of money here. The only positives here is the convenient parking lot and the easy to use order kiosks.

My wife and I came here last night. We are local to Gilford but haven't been here since 2016. We waited approximately an hour and 40 mins for a burrito and fajita. During this time we ordered chips and salsa, which we basically poster board paper. The chips were BEYOND stale and disgusting. There was only one older woman working who was exceptionally rude and very unpleasant to deal with. After serving 7+ years in the Marine Corps I'm used to people being abrupt but not like this. My wife's dish initially came out about 10 mins before mine and the waitress was pushing the dish into my elbow and moving my arm back without saying excuse me or anything. My food came out afterwards and was just awful. I believe it was the owner, an older gentleman came out from the back and said "I'm upset" while looking around the restaurant. Awful experience, awfully dirty restaurant and awful staff. Do not eat here, what a horrible night.