Local Guides World
Rhedo M.
1 reviews on 1 places
The restaurant has taken a nosedive in recent times. The food quality has plummeted to a point where it's simply horrible, and unfortunately, the same can be said for their customer service.
Despite giving this place multiple chances, the consistent letdowns in both the quality of the dishes and the customer service have left me with no desire to return.
As echoed in numerous reviews, the process of ordering through the phone is utterly pointless. Not only are you forced to wait in line alongside people who didn't place an order, but you also end up having to repeat your order, adding to the frustration. The wait time of 20+ minutes further tests your patience, making the experience even less enjoyable.
The ambiance at the Vanier location is far from ideal. The kitchen smoke and uncomfortable heat create an environment that's far from pleasant. Waiting for your food inside results in leaving the place sweaty and smelling like food. Oddly, this issue seems to be absent at the downtown location, leaving me to question the consistency in their standards.
While the food does possess a unique flavor profile, it's overshadowed by the consistent poor quality and shockingly inconsistent portion sizes. The price, coupled with the horrible customer service, makes it impossible to justify a return visit.
I strongly recommend that the management seriously reevaluates the direction the Vanier location is headed. Perhaps, focusing their efforts on maintaining the standards of the downtown branch would serve them better. It's a pity to see what was once a promising dining option turn into a disappointing and regrettable choice.
Despite giving this place multiple chances, the consistent letdowns in both the quality of the dishes and the customer service have left me with no desire to return.
As echoed in numerous reviews, the process of ordering through the phone is utterly pointless. Not only are you forced to wait in line alongside people who didn't place an order, but you also end up having to repeat your order, adding to the frustration. The wait time of 20+ minutes further tests your patience, making the experience even less enjoyable.
The ambiance at the Vanier location is far from ideal. The kitchen smoke and uncomfortable heat create an environment that's far from pleasant. Waiting for your food inside results in leaving the place sweaty and smelling like food. Oddly, this issue seems to be absent at the downtown location, leaving me to question the consistency in their standards.
While the food does possess a unique flavor profile, it's overshadowed by the consistent poor quality and shockingly inconsistent portion sizes. The price, coupled with the horrible customer service, makes it impossible to justify a return visit.
I strongly recommend that the management seriously reevaluates the direction the Vanier location is headed. Perhaps, focusing their efforts on maintaining the standards of the downtown branch would serve them better. It's a pity to see what was once a promising dining option turn into a disappointing and regrettable choice.