Natalie Byrnes

The staff members that I observed were extremely rude and unfriendly. The ones on the ice were constantly trying to show off their tricks and how fast they could skate, abruptly stopping, spraying ice over other skaters, knocking children over, cutting people off and degrading the overall experience.
The ones off the ice weren’t much better either. One woman would not let a man speak or ask a question and repeatedly yelled at him to go to the other side for baggage claims.
The woman at shoe check was also rude. She kept rolling her eyes at everyone and didn’t even give us a tag to get our belongings back which made the retrieval process a whole ordeal.
When we went to retrieve our bags, we explained that we checked bags and the woman didn’t give us any proof. In response an older lady behind the counter responded that she was only there to help people with actual stuff and to get out of the way for people who actually had things.
As we were passing by one of the doorways, one staff member opened a door which hit another member of my party. Then a man with a very high voice in a tone trying to mock us said “this is an active doorway you were in the way.” Then laughed and pointed with his friend rolling their eyes. No apologies.
The rink was also very crowded. I understand it’s a business trying to make money but admission could be reduced.