M C

Just came in looking to buy some late night groceries, but kept on getting uncomfortably approached by one of the male staff (not the security) with long hair (that’s tied up). Upon entering the store, no one greets you and doesn’t seem to be interested in your business. The male staff on the floor immediately gave me a dirty look and kept on following me very closely while I was shopping for groceries. If I’m not mistaken, they have a security guard present (that’s always leaning on things) that’s on the floor because I see the same security leaning on things at the Ryerson/TMU location, so I don’t understand why is the floor staff following me so closely, is lost and prevention part of their responsibility? If so better training needs to be done, especially if you are going to have floor staff trying to do the job of a security officer.

The male floor staff that decided to follow me so closely made it a very uncomfortable shopping experience as he didn’t offer any assistance nor did he greet me, he just kept following me through the aisles, eventually getting close to me near the beverage area, eventually he followed me all the way to the Gimbap area, so I decided to grab one, pay and leave the store immediately as I felt pressured to leave, ended up going elsewhere for the rest of my groceries.

The gimbap was mediocre, the rice was dry, the cuts were rough and not even, the Saran Wrap wasn’t even packaged tightly so air got in, I honestly got this because everything else didn’t look so good and I felt pressured to leave even though the store was still opened for 40mins since posting this.

Probably not returning to this if this is how you greet customers after they are looking to spend their hard earn money after they themselves have finished work, your customer service is pathetic, just like your produce quality.

Please shop elsewhere