Local Guides World
Michelle H
1 reviews on 1 places
My friend and I were really looking forward to trying this place out after seeing the good reviews and cute interior. The food was decent, but what really set this place apart was the awful service. I'd give it 0 stars if I could.
After the server seated us, he just left us be and we had to ask him for water and for menus about 10 minutes in. While we got the water, he never ended up giving us any menus and we had to pull it up on our phones to order. This would've been fine if it was contactless menus but they were given to other tables without them having to ask for them.
After taking the time to think about what to order, we waited for the server to come by, except he never did. We then had to ask if we could order while he was behind the counter and it took at least another 5 minutes before he slowly made his way over to our table, which was situated just in front of the counter where he was. I would've even been fine if he took our orders with the counter between us, rather than just nodding and then not coming over. When he did, he just stood there waiting for us to let him know what we wanted. I ordered the tuna melt while my friend ordered the Caroline crepe.
Right off the bat I was told that there wasn't any sesame seed bagels and they only had poppy seed. No big deal, not my preference but it wasn't a make or break kind of deal so I switched it on over. A few minutes later I heard another employee mention they were out of ice cream. Our server then came back and flatly relayed that verbatim before asking if my friend would like whipped cream instead. Not even a simple, "sorry we ran out of ice cream", he simply just said "we don't have any ice cream. Does whipped cream work" with the flattest tone I've ever heard.
When the food was ready, the server just plopped it down onto the table and walked away. I was absolutely astounded by the complete lack of care given. Even a simple, "enjoy" would've sufficed. Not impressed at all.
After the server seated us, he just left us be and we had to ask him for water and for menus about 10 minutes in. While we got the water, he never ended up giving us any menus and we had to pull it up on our phones to order. This would've been fine if it was contactless menus but they were given to other tables without them having to ask for them.
After taking the time to think about what to order, we waited for the server to come by, except he never did. We then had to ask if we could order while he was behind the counter and it took at least another 5 minutes before he slowly made his way over to our table, which was situated just in front of the counter where he was. I would've even been fine if he took our orders with the counter between us, rather than just nodding and then not coming over. When he did, he just stood there waiting for us to let him know what we wanted. I ordered the tuna melt while my friend ordered the Caroline crepe.
Right off the bat I was told that there wasn't any sesame seed bagels and they only had poppy seed. No big deal, not my preference but it wasn't a make or break kind of deal so I switched it on over. A few minutes later I heard another employee mention they were out of ice cream. Our server then came back and flatly relayed that verbatim before asking if my friend would like whipped cream instead. Not even a simple, "sorry we ran out of ice cream", he simply just said "we don't have any ice cream. Does whipped cream work" with the flattest tone I've ever heard.
When the food was ready, the server just plopped it down onto the table and walked away. I was absolutely astounded by the complete lack of care given. Even a simple, "enjoy" would've sufficed. Not impressed at all.