Abdul Haddad

Buyers beware... We bought a 2019 FB/SD trailer from Pinnacle. At time that trailer had not gone thru their shop but we agreed on the price and finalized the paper work. It took awhile but we finally were told the trailer had gone thru the shop and all looks good. We picked it up and started to use it the very next day. Two days later, the driver had two blow out tires on the same trailer axle. We called road side and they put 2 used tires for us. The next day, those same tires blow out again. We put two more used tires but this time we had the driver take the trailer to a tire shop to put 2 brand new tires. 2 days later both brand new tires blew out At that point we knew there is something wrong with the trailer and its not just a tire issue. We called pinnacle and informed them about the issue and they asked we bring the trailer back so they can check it out and the fact they needed to install the storage box as agreed when we purchased the trailer. A week later they told us the trailer was ready. We drove to Wilmington to pick it up. The shop supervisor told us they inspected the alignment, the brakes and every part on that axle and all checked out. Being very nervous to put the trailer on the road, we decided to take it to our local trailer shop her in Raleigh, NC. They kept it for about a week and came back with an $8000 repair estimate. Basically the trailer's alignment was off by 2 inches which can't be corrected with out replacing some parts on the axle. Also the ABS air lines was leaking causing the brakes to lock up almost every time you touch the brakes. All 4 air bags on the trailer were bad and needed to be replaced and a few other small repairs. We called Pinnacle and gave them a copy of the repair estimate and asked that they at least make these repairs as the trailer is not even safe to be on the road. Not only they refused but they even stopped taking our calls or responding to emails. They are claiming that the trailer was fine when it left their shop. I assured them that I, the owner of the company, personally picked up the trailer from their shop straight to our local shop and nothing happened. Plus for an alignment to be off by 2 inches something big would've had to happen but they refused to listen. If you are buying a trailer from Pinnacle, make sure you get it inspected outside their shop.

8/7/23 - I received a reply on my review stating that they offered us to buy back the trailer at full price. That was never communicated to us, not verbally or written. Our sales guy we worked with never mention that to us. Actually he stopped responding to our calls.

*** Buyers beware ***. They don't tell the truth.